Support
How can we help?
Answers to common questions, your account and our network. The team usually replies within 24 hours.
FAQ
Common questions.
General
VeloGuardian is a network security platform with three products: a WireGuard VPN for encrypted connections, a DNS filtering appliance for blocking threats at the network level, and a NetGuard gateway for secure remote access to your LAN.
VPN plans start at $3/month. The DNS filtering appliance is completely free, with no account required. NetGuard is included with CITADEL-tier VPN subscriptions. See our pricing page for details.
No. VeloGuardian DNS runs fully independently on your network with no account and no cloud dependency. It sends a daily check-in to VeloGuardian, which you can switch off in Settings from version 0.6.3.
The VPN app is available on Android, iOS, macOS, and Windows. DNS and NetGuard are deployed as virtual machine appliances on VMware ESXi, VMware Workstation, VirtualBox or Proxmox.
You can cancel anytime from your account settings in the app. Your access continues until the end of your billing period.
VPN
Download the app for your platform, create an account, and tap Connect. The app automatically configures your WireGuard tunnel, with no manual setup needed.
WireGuard is a modern, lightweight protocol that's faster and more secure than OpenVPN or IPSec. It uses state-of-the-art cryptography and has a minimal attack surface.
Cloud Shield is VeloGuardian's built-in web filtering that protects you while connected to the VPN. It blocks ads on Shield, and ads, malware and phishing on Fortress and Citadel, at the DNS level before they reach your device. Sentry does not include filtering.
Yes. Sentry, Shield and Fortress cover up to 10 devices. Install the app on each device and sign in with the same account.
Try switching to a different server location, check your internet connection, or restart the app. If the issue persists, contact us at contact@veloguardian.com.
DNS Filtering
Download the OVA appliance from the downloads page, import it into your hypervisor, and follow the console setup wizard to configure your network. Point your router's DNS to the appliance IP.
75 categories in 13 groups such as Security, Adult Content, Bandwidth and Business, with domain lists for 7 of them today. You can enable or disable categories per client profile.
Yes. Create client profiles and assign them to devices by IP address, MAC address, hostname, or subnet. Each profile can have its own category settings and time-based schedules.
Updates are signed packages. You apply them with a click from the System Status page in the dashboard, or upload a package manually.
DNS queries are processed locally on your network. The appliance sends a daily check-in to VeloGuardian, which you can switch off in Settings from version 0.6.3. Query logs are stored locally and can be cleared at any time.
NetGuard
NetGuard is a WireGuard gateway appliance that provides secure remote access to your home or office LAN. Deploy it as a VM, and access your network from anywhere using the VeloGuardian app.
Import the NetGuard OVA (it comes with the Citadel plan) into your hypervisor, run the console setup wizard, then log in to the web dashboard. Register your devices from the VeloGuardian app and they receive their WireGuard configuration.
Not on your LAN. NetGuard works behind NAT. For remote access, forward UDP port 51820 on your router to the NetGuard appliance.
Only the account owner who set up the site can log into the appliance dashboard. Remote access peers are managed through the VeloGuardian app and require a CITADEL-tier subscription.
Updates are delivered as signed packages. The appliance checks automatically and notifies you when an update is available. You can apply updates from the web dashboard with one click.
Our network
Servers in Europe, North America and India.
Pick the closest one for speed, or a farther one for its location.
Your account
Delete your account.
You can permanently delete your VeloGuardian VPN account at any time, directly from the app.
How to delete your account
- Open the VeloGuardian VPN app on your device.
- Tap the Account tab (bottom navigation).
- Tap Settings, then Delete Account.
- Enter your password to confirm. Deletion is immediate and cannot be undone.
What gets deleted
- Your account record (email, hashed password, subscription status): erased immediately, and removed from rolling backups within 30 days.
- All saved VPN tunnel configurations and active connections: removed immediately.
- All authentication and refresh tokens, on every device, invalidated immediately.
- Any active VeloGuardian subscription billed via card (Stripe) is cancelled automatically.
- Every security audit-log entry that identifies you: your email and any other identifying fields are scrubbed at the moment of deletion. We do not retain identifying audit logs for deleted accounts.
What is retained (and where)
- Subscription and accounting records required by the Estonian Accounting Act (subscription identifiers, billing dates, amounts) are held for the statutory 7-year period by our payment processors, Stripe, Apple, or Google, on our behalf. We do not keep a separate copy of these on our own servers after you delete your account, and we never store card numbers or payment-instrument data.
- Subscriptions purchased through the Apple App Store or Google Play continue to be governed by Apple's or Google's own data-retention policies. Manage or refund those purchases through your Apple ID or Google Play account.
- Customer support correspondence (if any) is retained for up to 90 days after the case is closed, then permanently deleted.
Full details are in our Privacy Policy. Trouble with the in-app option? Email privacy@veloguardian.com from the address on your account and we will process the deletion for you.
Forgot your password? Reset it here; we email you a secure link.
Still need help?
Message us on WhatsApp for the fastest reply, or email the team.